When and how will my deposit be refunded?
  • Deposits are refunded after two years of good payment history. The deposits are applied to any outstanding balance or future bills on the account. A physical check is not issued.

  • Deposits are also refunded when a customer requests service termination and bills are paid in full. Allow 6-8 weeks for processing.
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    1. How do I start, stop, or move service?
    2. How are deposits determined?
    3. Why do you charge deposits?
    4. When and how will my deposit be refunded?
    5. How can I view my bill?
    6. How can I pay my bill?
    7. How does Autopay work?
    8. Does the City of Homestead Offer Assistance Programs?
    9. What is my Solid Waste Schedule?
    10. How can I reduce my Energy Bills?