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HPS Customer Service

Posted on: June 24, 2020

Homestead Public Services Alerts Customers of Normal Payment Policies Effective July 1, 2020

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Homestead Public Services (HPS) is alerting customers to important updates regarding its policies and customer accounts.  In March, HPS responded to the COVID-19 pandemic by suspending late fees and non-payment shutoffs for all customers, and in May HPS offered a one-time credit of 27% to Energy Bills.  Effective July 1, 2020, HPS will be reinstating normal payment policies for all customers.  In an effort to continue working with customers who have been affected by COVID-19, customers will be able to request financial assistance by calling HPS Customer Service at 305-224-4800.  Customers should note that assistance is subject to eligibility and availability.

Los Servicios Públicos de Homestead (HPS) está alertando a los clientes sobre actualizaciones importantes con respecto a sus políticas y cuentas de clientes. En marzo, HPS respondió a la pandemia de COVID-19 suspendiendo los cargos por pagos atrasados y las desconexiones por falta de pago para todos los clientes, y en mayo HPS ofreció un crédito único del 27% a las facturas de energía. A partir del 1 de julio de 2020, HPS restablecerá la póliza de pago normal para todos los clientes. En un esfuerzo por continuar trabajando con clientes que han sido afectados por COVID-19, los clientes podrán solicitar asistencia financiera llamando al Servicio al Cliente de HPS al 305-224-4800. Los clientes deben tener en cuenta que la asistencia está sujeta a elegibilidad y disponibilidad.

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