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The original item was published from 6/25/2020 9:50:42 AM to 6/25/2022 12:00:01 AM.

News Flash

City of Homestead News

Posted on: June 24, 2020

[ARCHIVED] Homestead Public Services Alerts Customers of Normal Payment Policies Effective July 1, 2020

HPS Logo

Homestead Public Services (HPS) is alerting customers to important updates regarding its policies and customer accounts.  In March, HPS responded to the COVID-19 pandemic by suspending late fees and non-payment shutoffs for all customers, and in May HPS offered a one-time credit of 27% to Energy Bills.  Effective July 1, 2020, HPS will be reinstating normal payment policies for all customers.  In an effort to continue working with customers who have been affected by COVID-19, customers will be able to request financial assistance by calling HPS Customer Service at 305-224-4800.  Customers should note that assistance is subject to eligibility and availability.

Los Servicios Públicos de Homestead (HPS) está alertando a los clientes sobre actualizaciones importantes con respecto a sus políticas y cuentas de clientes. En marzo, HPS respondió a la pandemia de COVID-19 suspendiendo los cargos por pagos atrasados y las desconexiones por falta de pago para todos los clientes, y en mayo HPS ofreció un crédito único del 27% a las facturas de energía. A partir del 1 de julio de 2020, HPS restablecerá la póliza de pago normal para todos los clientes. En un esfuerzo por continuar trabajando con clientes que han sido afectados por COVID-19, los clientes podrán solicitar asistencia financiera llamando al Servicio al Cliente de HPS al 305-224-4800. Los clientes deben tener en cuenta que la asistencia está sujeta a elegibilidad y disponibilidad.

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