News Flash

HPS Customer Service

Posted on: June 14, 2017

HPS Warns of Scams & Fraudulent Notices (English & Spanish)

HPS Scam Alerts

The City of Homestead would like to alert its residents about a scam that has been reported by Homestead Public Services customers. A supposed utilities representative calls a home or business and asks customers to make a utility payment in cash or by a prepaid card they are instructed to purchase.

Scammers, posing as representatives of the city’s utilities department, are targeting both residential and business customers. Perpetrators of this scam are telling customers their last bill payment was returned and that they are required to pay immediately or their services will be disconnected. They often request personal information such as bank account and social security numbers, with the promise of expediting an outstanding payment.

Under no circumstance does Homestead Public Services ever call its customers to request a payment over the phone. These scammers are also taking to social media and traditional mail in an attempt to dupe the public out of their money and, in the most brazen cases, have been reported as showing up at a resident’s doorstep.

If you receive a call from someone stating they represent the Homestead Public Services (water, sewer, electric, or solid waste) and they ask you to provide them payment information over the phone, we recommend that you terminate the call and contact Homestead Customer Service at (305) 224-4800. We urge all our customers to never provide their personal information to strangers or provide payment when they receive a call.


If you think you may have been a victim of this or another scam, you may contact the authorities listed below:

• Florida Department of Agriculture and Consumer Affairs: 1-800-HELP-FLA

• Financial Crimes Enforcement Network: 1-800-767-2825

• Federal Trade Commission: 1-877-FTC-HELP


La Ciudad de Homestead advierte a todos sus residentes de una estafa reportada por individuos en los Estados Unidos.  Varias personas han recibido cheques supuestamente reembolsados por Homestead Public Services (HPS).  Si usted no es un cliente de HPS ó no ha recibido un aviso de que recibirá un reembolso, no intente cobrar tal cheque.


Al igual que la mayoría de las estafas de cheque, los autores de esta estafa suelen pedir un pequeño pago a cambio de que usted en efectivo un cheque que usted conseguirá mantener. Una vez que se descubre la falsificación, su dinero y la persona que "ayudó" se ha ido. También puede ser el caso de que los estafadores son capaces de recuperar la información personal de usted al intentar cobrar estos cheques fraudulentos.


Si cree que puede ser víctima de esta estafa, póngase en contacto con la policía del correo al 1 (877) 876-2455 ó 1 (800) 275-8777 y el Servicio al Cliente de Homestead al (305) 224-4800. Rogamos a nuestro usuarios no den ningún tipo de información personal a desconocidos.


Si usted cree haber sido víctima de ésta o cualquier otra estafa, puede contactar a las siguientes autoridades:

• Florida Department of Agriculture and Consumer Affairs: 1-800-HELP-FLA

• Financial Crimes Enforcement Network: 1-800-767-2825

• Federal Trade Commission: 1-877-FTC-HELP



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