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Customer Service - 711 NE 1st Road, Homestead, FL 33030
Office Hours
Monday – Friday 8:00 am – 5:00 pm
Saturday 8:00 am – 12:00 pm
Drive-Thru Hours (For Payments Only)
Monday – Friday 7:00 am – 7:00 pm &
Saturday 8:00 am – 12:00 pm
In-Phone system - Provides automated customer service information 24 hours a day, 7 days a week at 305.224.4444
Utility Bills - Electric and Water meters are read on scheduled monthly cycles. Bills for all utilities are sent out the day following the reading, and are due within 25 days of the billing date. If you would like to review your account information, please have your account number ready and click here to logon into our online system.
Monthly Payment Options are:
- Online Bill Payment
- Telephone - Credit or Debit Cards Accepted. Please call 305-224-4444.
- Check Cashing USA – located at 338 N. Krome Ave. Open 7 days a week.
- Automatic Bank Draft
- Mail - (Check or Money Order only. Do not send cash)
- Drop Boxes - (Next to the Drive-Thru and the front door. Do not drop cash)
- Drive Thru Window
- Walk Up Window (Inside our customer service office)
New services or disconnection of services will take place within 24 hours of notification. Reconnection of services will take place within 24 hours of required payment.
Methods of payment:
- Online Bill Payment
- Cash
- Check or Money Order
- Visa, MasterCard or American Express
- Debit Card
- Bank draft (See form below)
| Important telephone numbers: |
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| Power Lines Down |
305.247.7313 |
| Power Outages |
305.224.4746 |
| Non Working Street Lights or Non-Emergency Problems |
305.224.4700 |
| Broken Water Lines or Sewer Blockage |
305.248.5201 |
| Garbage or Solid Waste Problems |
305.224.4860 |
| Customer Service Main Number |
305-224-4800 |
| In-Phone system |
305.224.4444 |
Note: If you have Electric Service with FPL, the number to call is 305.442.8770.
If you have Water Service with Miami-Dade Water, the number to call is 305.665.7488.
How do I apply for utility services?
Each utility customer must complete the following forms:
1. Application for utility service
2. Signature page
3. Application by fax check list
4. Credit card authorization form
Considering that utility service is provided and then billed after being used, this application would be similar to those completed when asking for credit. We require photo identification, usually a driver license. Customer Service will set up a new customer’s account with the name as it appears on the driver license. We also ask for a social security number, a phone number where a customer may be reached, and a rental agreement/lease agreement if the customer is renting. The completion of this computerized application starts a series of events that will open the customer’s account. The application also requests a receipt of a deposit and prepares a work order to turn on his utility service.
You may fax the completed application, along with a copy of your closing document or lease agreement, driver's license, and social security information to 305-224-4838.
How do I set up temporary service?
Temporary accounts are available to property owners for 30 days or less. All of the services that are available at the location will be activated. A connection fee is required and a bill will be issued for the base fees and the electric and/ or water consumption used. If services are needed for more than 30 days, then the account holder will need to open a permanent account. For more information, please email tempaccount@cityofhomestead.com
Adobe Acrobat Reader required to download the following items:
Utility Services Customer information brochure
Application for Residential Utility Services
Bank draft authorization form
Credit for sewer form
Assistance Agencies
Contact Us:
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