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Customer Service

HPS Customer Service

Welcome to the HPS Customer Service Department!

The Customer Service Department is responsible for helping our customers with their energy, water and sanitation accounts. We work hard to ensure we provide you with excellent service while we help you with activating, billing, and closing utilities.

Customer Service Image

Bill Payment 
Online Bill Pay System
Other Ways to Pay Your Bill 

Automated Customer Service 
24 Hours Ph: (305) 224-4444
Fax: (305) 224-4839

Start, Stop, or Move Utility Service 

Customer Service Department
Contact our customer service department by email at:


If you need to speak with one of our representatives to discuss your utility account services or billing questions, please contact us.

Ph: (305) 224-4800
Ph: (305) 247-6532 (TTY) 
Fax: (305) 224-4839

Emergency Power / Streetlight Outage or downed power lines:
24 Hours Toll Free Ph: (855) 211-2062

Emergency water service line break or sewer backup:
24 Hours Toll Free Ph: (305) 248-5201 

Garbage and Trash Pickup Questions
Ph: (305) 224-4860
Ph: (305) 247-6532 (TTY)
Monday –Friday
8:00 am - 5:00 pm

Note: If you have electric service with Florida Power and Light Company (FPL), the number to call is (305) 442-8770. If you have water service with Miami-Dade Water, the number to call is (305) 665-7488.

Contact Us
Customer Service 
Ph: (305) 224-4800

Monday - Friday
8:00 am - 5:00 pm