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Customer Service

Overview
Welcome to the City of Homestead Customer Service Department. The Customer Service Department is responsible for activating, billing and closing electric, water and solid waste accounts within the City of Homestead.

We look forward to providing you with excellent service.

Contact Information

Browse through the various numbers provided for your convenience:
Automated Customer Service Information and Payments:
24 Hours Ph: (305) 224-4444
Fax: (305) 224-4839

Customer service information, utility account services, billing questions and shut-off for nonpayment.
Ph: (305) 224-4800
Ph: (305) 247-6532 (TTY)
Monday – Friday
8:00 am - 6:00 pm

Emergency Power / Streetlight Outage or downed power lines:
24 Hours Ph: (305) 247-7313

Emergency water service line break or sewer backup:
24 Hours Ph: (305) 248-5201

Garbage and Trash Pickup Questions
Ph: (305) 224-4860
Ph: (305) 247-6532 (TTY)
Monday –Friday
8:00 am - 5:00 pm

Please Note

  • If you have electric service with Florida Power and Light Company (FPL), the number to call is (305) 442-8770.
  • If you have water service with Miami-Dade Water, the number to call is (305) 665-7488.

Contact Us
Utility Customer Service
email 

711 NE 1st Rd.
Homestead, FL 33030

Ph: (305) 224-4800

Hours
Monday - Friday
8:00 am - 5:00 pm