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Customer Service

HPS Customer Service
 

Welcome to the HPS Customer Service Department!


The Customer Service Department is responsible for helping our customers with their energy, water and sanitation accounts. We work hard to ensure we provide you with excellent service while we help you with activating, billing, and closing utilities.

Contact Information

Automated Customer Service Information and Payments:
24 Hours Ph: (305) 224-4444
Fax: (305) 224-4839

Customer service information, utility account services, billing questions and shut-off for nonpayment.
Ph: (305) 224-4800
Ph: (305) 247-6532 (TTY)
Monday – Friday
8:00 am - 6:00 pm

Emergency Power / Streetlight Outage or downed power lines:
24 Hours Toll Free Ph: (855) 211-2062

Emergency water service line break or sewer backup:
24 Hours Ph: (305) 248-5201

Garbage and Trash Pickup Questions
Ph: (305) 224-4860
Ph: (305) 247-6532 (TTY)
Monday –Friday
8:00 am - 5:00 pm

Note

  • If you have electric service with Florida Power and Light Company (FPL), the number to call is (305) 442-8770.
  • If you have water service with Miami-Dade Water, the number to call is (305) 665-7488.





Contact Us
Customer Service 
711 NE 1st Rd.
Homestead, FL 33030

Ph: (305) 224-4800
Email 

Hours
Monday - Friday
8:00 am - 5:00 pm