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Customer Service

HPS Customer Service

Welcome to the HPS Customer Service Department!

The Customer Service Department is responsible for helping our customers with their energy, water and sanitation accounts. We work hard to ensure we provide you with excellent service while we help you with activating, billing, and closing utilities.

Customer Service Image

Automated Customer Service 
24 Hours Ph: (305) 224-4444
Fax: (305) 224-4839

Customer Service Department

The Customer Service Department is now CLOSED to walk-ins.  You can conveniently manage your account from the comfort of your own home online or over the phone.

If you need to meet with a representative in person please contact us to make an appointment

Ph: (305) 224-4800
Ph: (305) 247-6532 (TTY) 
Fax: (305) 224-4839

Emergency Power / Streetlight Outage or downed power lines:
24 Hours Toll Free Ph: (855) 211-2062

Emergency water service line break or sewer backup:
24 Hours Ph: (305) 248-5201

Garbage and Trash Pickup Questions
Ph: (305) 224-4860
Ph: (305) 247-6532 (TTY)
Monday –Friday
8:00 am - 5:00 pm

Note: If you have electric service with Florida Power and Light Company (FPL), the number to call is (305) 442-8770. If you have water service with Miami-Dade Water, the number to call is (305) 665-7488.

Contact Us
Customer Service 
711 NE 1st Rd.
Homestead, FL 33030

Ph: (305) 224-4800

Monday - Friday
8:00 am - 5:00 pm